Return & Exchange

RETURNS POLICY

While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods, you may request a return or an exchange for your item(s) within 14 days of receipt.

All products must be returned back to us in their original condition: unworn, unwashed, with all tags attached and with the original packaging provided. We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

This policy applies to both full-priced and sale items. Final sale is not accepted as returns. 

REFUNDS & EXCHANGES 

Email shopdemure9@gmail.com for a return label.

Affix the provided label to the outside of the box and drop off at the nearest shipping location. Once your return is received, please allow up to 10-15 working days for your return or exchange to be processed. You will receive an email notification once this has been completed. Once your order has been refunded please allow 10 business days for the funds to show in your account. Any shipping fees or customs duties and taxes charges paid at checkout are non refundable. If it was a free shipping order, you should pay both shipping costs. The cost of return shipping will be deducted from your refund. 

If you would like to exchange one item for another, you must first return the original item and then place a new order online. You will be refunded for the original item in accordance with our standard returns policy. 

Please note, you will still be liable for the shipping fee of the re-order. Duties and Taxes are included in the product price.  
 

FAULTY GOODS

Returns of faulty or poor quality items will only be accepted if the goods were faulty when delivered. If you believe your item is faulty, please email shopdemure9@gmail.com with your order number and include photographs of your item. We will then advise the next steps.  

All items returned as faulty/poor quality will be inspected further on receipt of the return. Any returns subject to wear and tear will not be accepted as faulty. We will not accept the responsibility for items that have been damaged during washing if our care instructions have not been followed. 

Once the item has been returned and inspected, we will either offer a replacement for the item (subject to stock availability) or you will be offered the choice of a credit note or refund for the value of the item.